Please note that our sales policy states that all ticket sales are final, and no exchanges, transfers, or refunds will be allowed after purchase. Identification To gain entry to any of our events, government-issued photo identification is required, and the name on the ID must match the name on the ticket. Please note that events held in the United States of America are strictly 21+, while in Canada, the minimum age requirement is 19+, with some exceptions based on provincial age limits. Timing and Music The Burrard Queen operates with the following schedule and guidelines: Boarding begins at 9:30 PM, the Boat departs at 10:00 PM, re-docks at 1.00 AM, and the event concludes at 1:30 AM. To comply with city regulations concerning noise pollution, the captain occasionally requires the event organizers to temporarily lower or pause the music within city limits as the boat embarks and re-docks. Liability Waiver By purchasing a ticket, you acknowledge and agree that Oceanic Entertainment Inc. and all associated parties will not be held liable for any claims, loss, damage to personal belongings, or injuries incurred during the event. Please note that the purchase of tickets and participation in the event do not indicate that the promoter assumes responsibility, liability, or control over the event. Fireworks Please note that some of our events may feature a fireworks display, but this is entirely at the discretion of the city and is not guaranteed. Oceanic Entertainment Inc has no control over the display, and will not be responsible for any cancellations. If a fireworks show is confirmed, the captain will do their best to cruise through the designated route. Purchase Policy Once a ticket is purchased, it cannot be refunded or exchanged, and the date and time of the event may be subject to change without notice. Oceanic Entertainment Inc will send an email notification in case of any changes to the event. Only the cardholder can pick up the tickets. In the event that the entire event is canceled due to unforeseen circumstances, Oceanic Entertainment Inc reserves the right to reschedule the event, issue a partial or full refund, or not issue any refunds. The issuer's decision in such cases will be final and binding Indemnification By purchasing tickets for this event, the ticket purchaser agrees to indemnify and hold harmless the event promoter, as well as their officers, owners, employees, and agents, from any and all claims, damages, losses, and expenses, including reasonable attorney's fees, that may arise out of or in connection with the event. The ticket purchaser, along with their heirs, executors, administrators, successors, and assigns, also hereby release, remise, and forever discharge the event promoter and its entities owners, officers, employees, and agents from any and all actions, causes of actions, suits, debts, judgments, executions, claims, and demands, whether known or unknown, in law or equity, that the ticket holder has ever had, now has, may have, or claims against the event promoter Severability If any clause, aspect, part, or provision of this Purchase Policy is found to be null, void, illegal, or otherwise unenforceable, the rest of this Purchase Policy remains in full binding effect, and the unenforceable provision(s) shall be deemed modified to the limited extent required to permit the enforcement of said clause that required modification and of the agreement as a whole. Marketing The images displayed are intended for illustrative purposes only. For further information, please refer to the venue's address and website. Photography Photographs taken during the event may be used for marketing purposes. If you do not wish to have your picture taken, please inform the event photographer during the event. Entry Policy For the safety and enjoyment of all participants, we strictly prohibit entry to intoxicated individuals. Even if a ticket has been purchased, entry may be refused at our discretion. We strongly advise purchasing tickets with this policy in mind, as no exceptions will be made and no refunds will be issued.